Shipping policy
Shipping Policy
Last updated: February 24, 2026
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
2. Shipping Times
Estimated delivery times:
-
Portugal & EU: 7–12 business days
-
International: 7–15 business days
Delivery times may vary depending on your location and customs processing.
3. Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
Free shipping promotions may be offered from time to time.
4. Tracking
All orders include tracking.
You will receive tracking details via email once your order has been shipped.
5. Delays
While we work hard to ensure timely delivery, we are not responsible for delays caused by:
-
Customs clearance
-
Postal carrier disruptions
-
Weather conditions
-
Incorrect shipping information provided by the customer
If your order has not arrived within 20 business days, please contact us at support@forgekits.com.
6. Incorrect Address
Customers are responsible for entering the correct shipping address.
If an incorrect address is provided, please contact us immediately. We cannot guarantee changes once the order has been processed.